We take your privacy seriously. Here's a clear, honest explanation of what data we collect, why we need it, and how we protect it. No jargon.
📅 This Privacy Policy is effective from December 2024. It applies to all users of the Virar Veggies mobile app and website. Questions? Email us at virarveggies@techluminix.com
TechLuminix Pvt Ltd ("we", "us", "our") operates the Virar Veggies mobile application and website, providing hyperlocal vegetable and fruit delivery services in Global City, Virar, Maharashtra.
We are the Data Controller responsible for your personal data as described in this Privacy Policy. Our registered address is Global City, Virar (W), Maharashtra – 401303, India.
For all privacy-related matters, our designated contact is: virarveggies@techluminix.com
| Category | Data Collected | Why Collected |
|---|---|---|
| Identity | Name, phone number, optional email | Account creation, order delivery |
| Location | Delivery address, GPS coordinates (when permission granted) | Verify serviceability, route delivery |
| Orders | Order history, items purchased, order value, payment method | Fulfil orders, loyalty points, support |
| Device | Device type, OS version, FCM token | App functionality, push notifications |
| Usage | App screens visited, features used, session duration | Improve app experience (anonymised) |
| Communications | Support messages, WhatsApp chats (if you contact us) | Customer support |
ℹ️ We do not collect: credit/debit card numbers, bank account details, government ID numbers (Aadhaar/PAN), or any biometric data.
We use your personal data for the following purposes:
We do not use your data for automated profiling or for serving you third-party advertisements.
We do not sell, rent, or trade your personal information. We share your data only with:
Our delivery staff receive your name, phone number, and delivery address to fulfil your order. They are bound by confidentiality obligations.
We may disclose your data if required by law, court order, or government authority in India.
✅ All our service providers are contractually required to handle your data securely and only for the specific purpose we share it for.
Your data is stored on servers located in India or regions with equivalent data protection standards. We use managed cloud infrastructure with encryption at rest.
While we implement industry-standard security measures, no system is 100% secure. Please keep your login credentials safe and notify us immediately of any suspected breach.
| Permission | Purpose | Optional? |
|---|---|---|
| 📍 Location (Precise) | Pinpoint delivery address on map | Optional (can type address manually) |
| 📍 Location (Approximate) | Check delivery zone serviceability | Optional |
| 🔔 Push Notifications | Order status updates and offers | Optional (can disable in settings) |
| 📷 Camera / Photos | Profile photo (future feature) | Optional |
| 📞 Phone Call | One-tap call to delivery partner | Optional |
| 💾 Storage | Cache app images for faster loading | Required for optimal performance |
You can revoke any permission at any time from your device settings. Revoking location access means you'll need to enter your address manually.
The Virar Veggies app does not use browser cookies. Our web-based admin dashboard uses session cookies for authentication only.
We use Firebase Analytics (anonymised) to understand which app features are used most. This data cannot be linked back to you individually. You can opt out of analytics in the app's Settings → Privacy.
We do not use any advertising trackers, third-party marketing pixels, or cross-app tracking technologies.
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at virarveggies@techluminix.com and we will delete that information promptly.
Users aged 13–17 may use the app only with parental supervision and consent.
Under applicable Indian data protection laws and our commitment to user rights, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Update or correct inaccurate personal information via app settings or by contacting support.
Request complete deletion of your account and all associated data. See Section 10.
Request your order and account data in a machine-readable format (CSV/JSON).
Opt out of marketing notifications anytime in app settings or by contacting us.
Lodge a complaint with us or with the relevant Indian data protection authority.
To exercise any of these rights, email us at virarveggies@techluminix.com or use the in-app support feature. We will respond within 30 days.
You have the right to request deletion of your Virar Veggies account and all associated personal data at any time.
For legal compliance (GST records, financial audits), anonymised or aggregated order records may be retained for up to 3 years. These records cannot be linked back to you after your account is deleted.
🗑️ To request account deletion, visit our Account Deletion Request page or email virarveggies@techluminix.com. Deletion is processed within 30 days.
We may update this Privacy Policy from time to time. We will notify you of significant changes through:
The "Last Updated" date at the top of this page reflects when the policy was last revised. Continued use of the app after a policy update constitutes your acceptance of the changes.
For any privacy concerns, data requests, or questions:
We aim to respond to all privacy-related requests within 30 days.
Questions about your data? We're here to help. Reach out any time.