Last updated: December 2024 · Effective immediately upon app download
📖 Please read these Terms and Conditions carefully before using the Virar Veggies mobile application or website. By downloading or using our app, you agree to be bound by these terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer") and TechLuminix Pvt Ltd ("we", "us", "Virar Veggies") governing your use of the Virar Veggies mobile application, website at virarveggies.com, and related services (collectively, the "Platform").
By downloading, installing, or using our Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Platform.
We reserve the right to update or modify these Terms at any time. We will notify you of material changes through the app or by email. Continued use of the Platform after any changes constitutes your acceptance of the revised Terms.
To use Virar Veggies, you must:
For your first order, our team will call you to verify your identity and delivery address. This is part of our commitment to safe, trusted delivery. You agree to be reachable on the number you register.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access to your account.
Virar Veggies provides a hyperlocal vegetable and fruit delivery service connecting customers in Global City, Virar with fresh produce sourced daily from local mandis (wholesale markets).
Our services are available during operating hours as displayed in the app. We reserve the right to suspend services for maintenance, public holidays, severe weather, or other circumstances beyond our control. We will attempt to notify customers in advance when possible.
⚠️ Product availability, prices, and stock levels are updated daily each morning and may change without notice based on mandi supply conditions.
Orders can be placed through: (a) the Virar Veggies mobile app; (b) direct WhatsApp message to our support number; (c) phone call to our support line.
All prices are displayed in Indian Rupees (₹) and are inclusive of applicable taxes. Prices are subject to daily updates based on market rates. The price shown at the time of order placement is the price you will be charged.
We currently accept:
We do not store any payment information. Online prepayment is not mandatory. We do not accept cheques or credit/debit card payments at this time.
An order is considered confirmed only after you receive a confirmation notification or call from our team. We reserve the right to reject orders due to unavailability of items, serviceability issues, or suspected fraud.
We aim to deliver all orders within 30 minutes of confirmation for Global City zone. Delivery times may be extended during peak hours, bad weather, or public holidays. Estimated delivery time is indicative, not guaranteed.
You are responsible for providing an accurate, complete delivery address. We use GPS/Google Maps for location pinning. We are not responsible for failed deliveries due to incorrect addresses provided by the customer.
If a delivery attempt fails because the customer is unavailable or unreachable, we will attempt to contact you. The order may be cancelled and a refund processed (for prepaid orders) or the order returned at our discretion.
We currently deliver only within defined polygon zones. Addresses outside our zones will be notified at checkout. We are continuously expanding our coverage area.
You may cancel an order only before it is confirmed by our team. Once confirmed and out for delivery, cancellation may not be possible. To cancel, contact us via WhatsApp or phone immediately after placing the order.
We may cancel an order in the following situations:
If an order is cancelled by us or due to out-of-stock items, any prepaid amount will be refunded within 5-7 business days to the original payment method. For COD orders, no refund is applicable as payment is collected on delivery.
If you receive damaged, incorrect, or poor-quality produce, please contact us within 2 hours of delivery with photos via WhatsApp. We will offer a replacement, credit to your account, or refund at our discretion.
🌿 We source fresh daily. In rare cases of quality issues, we always make it right. Your satisfaction is our priority.
The Dhaniya Points program is our loyalty rewards scheme. Points are earned on eligible orders and can be redeemed as discounts.
1 Dhaniya Point = ₹1 discount. Points can be redeemed on any order with no minimum requirement and no cap on the number of points redeemed per order.
You agree not to use the Platform to:
We reserve the right to suspend or permanently ban accounts that engage in prohibited activities without prior notice.
To the maximum extent permitted by applicable Indian law:
The Platform is provided "as is". We make no warranties, express or implied, regarding the fitness, accuracy, or completeness of content on the Platform.
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Vasai-Virar, Maharashtra, India.
We encourage you to first reach out to our support team to resolve any disputes amicably before pursuing legal action.
For any questions about these Terms, please contact us:
Our support team is happy to help. Reach us via WhatsApp or email anytime.