Refund & Return Policy
Last updated: 1 May 2026
Our Promise
We stand behind every order we deliver. If something arrives wrong, damaged, or below our quality standard — tell us within 2 hours, and we'll make it right. No lengthy forms, no runaround.
What's Covered (Eligible for Refund/Replacement)
- Rotten, wilted, or spoiled produce at the time of delivery
- Wrong item delivered (different from what you ordered)
- Missing items from your order
- Significantly less quantity than ordered (more than 10% short)
- Item damaged in transit
What's Not Covered
- Vegetables that spoiled after delivery due to improper storage
- Dissatisfaction with natural variation in size, shape, or appearance of fresh produce
- Claims made more than 2 hours after delivery
- Partially consumed items
- Orders cancelled after dispatch
How to Raise a Refund Request
- 1
Take a photo
Photograph the damaged or wrong item clearly, ideally alongside the delivery label.
- 2
Contact us within 2 hours
Send the photo via WhatsApp to +91 98765 43210 or email hello@virarveggies.com.
- 3
Provide your order number
Find it in your order history under My Account → My Orders.
- 4
We review & respond
Our team will review within a few hours and confirm the refund or replacement.
Refund Timelines
Order Cancellation
You may cancel an order before it is dispatched from your order history in the app. Once dispatched, cancellation is not possible since the items are fresh and perishable. Prepaid orders (when available) will be refunded to the original payment method within 5 business days upon approved cancellation.